I appreciate the screenshot you've provided, mwloomiscpa.

QuickBooks is dependent on the data transmitted from your bank. 

I suggest reaching out to our Customer Care Support to have this further checked. They have tools, like screen-sharing and can help troubleshoot this for you. 

If you need help reconciling your account, check out this link for detailed instructions: Reconcile an account in QBO.

Please reach back here with any additional information on the issue so I can get you taken care of.