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Hello @siewlan-tay,
Welcome to the Community. I can help you upgrade your QuickBooks plan.
You have the option to upgrade within the settings of your QuickBooks. Go to the Billing & Subscription tab to change the version to Advanced.
Here's how:
- Sign in to QuickBooks Online as a primary or company admin.
- Select Settings ⚙ and then Account and settings.
- Select the Billing & Subscription tab.
- Make sure your payment info is up-to-date.
- In the QuickBooks Online section, select Upgrade your plan.
- Review the available plans and then select Choose plan.
- Follow the on-screen steps to upgrade your plan.
If you've already done these steps or if the Advanced option is unavailable, contact our QuickBooks Support Team. They should be able to take over and assist you with upgrading the subscription.
Please follow these steps:
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
Additionally, you can use this link in case you need to switch to your previous subscription in the future: Upgrade or downgrade your QuickBooks Online subscription.
Drop a comment below if you're unable to reach out to our support or if you need further help with the downgrade process. I'll be happy to help you some more.