cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about connecting your bank and credit cards in QuickBooks Online

Reply to Message

View discussion in a popup

Replying to:
Anonymous
Not applicable

Reply to Message

Thank you for the reply.

 

I understand that my version is discontinued and no longer supported. I have no requirement for any accounts software currently so no need to purchase or load trial versions especially if they re incapable of opening an older versions file.

 

All I wish to do is open my licensed copy of Quickbooks 2016 Premier to retrieve my data. I was able to do this but unfortunately had to perform a clean install of my computer and now I can't. 

 

As I understand it I require a Validation Code but have been unable to get a find a functioning link or phone number for customer services

 

Please advise how I can open my company file without purchasing or installing trial software.

 

I have used the link proved to contact support but the buttons do not work for Call Us and Message Us (Tried two browsers). Are they only active during the stated hours?

 

Perhaps Quickbooks should consider removing the requirement to register for versions no longer supported to allow people access to their licensed copies should they need.

 

I look forward to your reply.

Need to get in touch?

Contact us