I'm here to help you fix this, @Holmes_Books.
Let's see if someone changed or deleted your customer's note section in your Audit Log.
Here's how:
- Go to Settings ⚙ and select Audit log.
- Use the fields on the page to choose the appropriate User, Date, or Events filter to narrow the results.
For more information about the Audit Log, consider checking out this article: Use the audit log in QuickBooks Online.
If there are no changes in the customer notes, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related issue. Let me walk you through.
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once done, try to check the customer section if you can see the notes. If the issue persists return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
Leave a comment if you're referring to something else or if you have any additional concerns. I'm always here to help. Have a wonderful day!
