Good evening MirriamM - we trust that you are well.

Unfortunately that does not solve my problem at all. If I look at all the people on Quick Books Community that have the same problem (the latest being Foto First Standerton) it does not make sense that the .ND files can be damaged, incorrect or moved during an upgrade in so many places. However I am not a technician so I might be ignorant in that regard.

The main issue is that clients are questioning service delivery at this time due to this problem and I cannot blame Quick Books all the time and not do anything about it. I have to resolve the problem for the sake of my business which means that if I cannot find the solution I must get another Accounting program. IT technicians also refer me back to Quick Books. I have no objection to pay someone to fix this, but it seems nobody can.

Kind regards,

Philip