Good day, @chantalde.
Thank you for joining the thread and sharing an update about your case.
As of the moment, all of the related cases with regards to receipt forwarding have been closed.
Since you're still experiencing the same issue, I'd recommend running some basic troubleshooting steps to fix it. Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're unable to use the receipt forwarding feature.
To start, access your account in a private window. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This doesn't record the browsing activity on your local device. You can access this by pressing the following keys:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If you're able to use it again, then let's clear the cache in your web browser or try using a different supported browser. This could be a temporary issue with QuickBooks and the current browser that you use.
If the issue persists, reach out to our QuickBooks Phone Support. They have the available tools that could reset this feature and fix it. Here's how:
- Click the Assistant icon and type in "Talk to a human", then press Enter.
- Enter the same keyword (Talk to a human) when prompted.
- Click I still need a human.
- Choose between Message an agent and Get a callback.
Please check out our support hours to ensure that we address your concerns on time.
Also, our Help articles might have something that can help you with your other QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Self-Employed" to browse for related posts.
The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe.
