Let's make sure you're able to reconnect your PayPal, motheroffire.
First, ensure to remove the history of Permissions you've given under Account, then Security on PayPal. Once done, go back to QBO to reconnect PayPal.
Secondly, make sure that you're entering the correct username and password when logging in to your account. If the password entered is correct and you're still getting the error, access your PayPal account outside QuickBooks to check for any prompts or messages that need your attention.
Lastly, if you're still having issues in reconnecting your account, I suggest reaching out to our support team to investigate this further. They have the tools to pull up your account in a secure environment. Here's how to reach them:
- Go to Help.
- Select Contact Us.
- Enter your concern in the What can we help you with? field.
- Click Continue.
- Choose a channel where you want to connect with our specialists.
QuickBooks automatically downloads the latest transactions once the account is connected. It looks for and tries to match them with transactions you've already entered into QuickBooks. You can visit this article for your reference: Categorise and match online bank transactions in QuickBooks Online.
Feel free to let me know if you have any other concerns with your PayPal. As always, I'm here to further assist you as much as I could. Have a nice day!
