Let's find out why you're getting an incorrect calculation, HEMIN.
What specific error are you getting when trying to create an invoice?
You'll want to make sure that you've correctly set up the US currency as your home currency and that you haven't activated the Multicurrency feature so it will correctly calculate your invoice.
However, if the set up is correct and you're still getting an error, I recommend contacting our phone support team to help you double-check your transactions. Yes, we do have a team viewer that can help you remotely work to correct your account. They will also be able to view it in a secure environment.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
You'll want to browse these help articles to guide you if you have questions about QuickBooks Online.
Keep me posted if there's anything else you need about entering transactions. I'll always be right here to help you.
