Welcome to the Community, Joseph.

In QuickBooks Online (QBO), a case number is linked to customer support inquiries. When you contact QBO support or report an issue, a ticket is created and assigned a unique case number. This helps you and the support team track the progress and resolution of your request.

If you have a case number related to QBO, we recommend reaching out to our QuickBooks Contact Support. Provide them with the case number, and they’ll be able to quickly access your case history and offer the most accurate updates or assistance.

for more questions or need further assistance, feel free to reach out to us anytime. We’re here to help.