We truly appreciate your patience and effort in trying all the troubleshooting steps provided by my colleague, Serene, and for keeping us updated.
Since the issue persists, I recommend contacting our Live Support team. They have the necessary tools to securely review your account and determine why you're unable to update the classification code field for products and services. They can also advise you on the next steps to resolve this issue.
Here's how you can connect with them:
- Click the (?) Help icon.
- Select Contact Us.
- Enter your concern and click Continue.
- Choose a way to connect with us:
- Start a Chat with our live expert.
- Get a Callback from our live expert.
To find out the best time to call, you can visit this page to check our Support Hours: Get help with QuickBooks products and services.
If you want to view your best sellers in QuickBooks Online (QBO), please refer to this article: Use reports to see your sales and inventory status (See your best sellers).
Feel free to revisit this thread if you need further assistance. The Community team is always here to help.
