I appreciate the detailed steps you've already taken to troubleshoot, Han, and your workaround should have worked. Since this is an unusual behavior, I’ll connect you with our Live Support team. They have all the necessary tools to securely access your account and determine the root cause of this issue.
Here's how to reach out to them:
1. Navigate to the Help menu.
2. Click the Search option and type Contact support.
3. Choose the Contact Us tab at the bottom.
4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.
For more information on the support hours of our QuickBooks Online (QBO) Live Support team, please refer to this article: Get help with QuickBooks products and services.
Also, you can visit these articles to learn more about setting budget targets for each class or tracking your finances in QuickBooks:
If you have additional questions or notice anything else related to this issue, please don't hesitate to let us know.
