I understand the importance of classifying your transactions, Wan.
Upon checking my resources, we have an ongoing investigation about the inability to categorize your bank transaction with an error, An unexpected error occurred while accepting your downloaded transaction. On that note, I recommend contacting our support team. By doing this, they'll get your account information securely and add you as one of the affected users. This way, you will be kept informed about the progress of the investigation in a timely and accurate manner.
Here's how:
- In your QuickBooks Online company, choose (?) Help.
- Select either tab to get started:
- Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still chat to a human.
- Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Click Start a chat with a QuickBooks support expert online.
To ensure you'll reach our support team, check out their support hours to determine availability.
Furthermore, check out these articles to learn more about managing your bank data and use the GST Liability report to see how much sales tax you owe:
Rest assured our Product engineers are actively working to resolve this issue. If you have any bank transaction-related concerns, comment below. I'll be here to assist. Keep safe!
