I am a QBO Pro Advisor from Hong Kong since 2014. However, without prior notice, all our clients' accounts were taken away from the proadvisor price since July last year, and at the same time with a price increase; and further to this, there's another increase upcoming next month in July. We strongly believe this is unfair, and we have no channels to contact with until now.

We have tried by all means including using the online chat with different CS representative, but EVERYONE OF THEM failed to continue discussion and just left the chatbox idle until it's disconnected when talking about this issue.

I demand a proper channel in communication, and the immediate restore of all our accounts to be proadvisor offers, and a compensation of all overpaid amounts we lost since last year.