I appreciate you for getting back to us, YJ4.

I understand how it feels when a piece of information wasn't given clearly. I'll take note of your experience with our phone support agents.

You may also send Feedback with regard to your experience with the agent. You can do that by clicking the Gear icon and then selecting Feeback.

If you want to cancel the new account, you can browse this article for the detailed steps of the process: Cancel QuickBooks.

If you have other concerns about importing data, you can check this reference:  Common questions about importing data to QuickBooks Online.

I'll be around whenever you need help managing your QuickBooks account.