It can be rough when the COGs show zero on the Profit and Loss report, BCS2020. I'm here to help you with that.
To start, let's edit the product's inventory starting value. This could be the cause of the issue. I'll show you how:
- Go to the Gear icon and then choose Product and Services.
- Locate the item in the list that you'll need to correct and click the Edit button.
- Under Quantity on hand, click Starting value.
- Fill out the Initial quantity on hand as well as the Initial cost.
- Click Save and close.
If the issue persists, let's run the Profit and Loss report via a private window. This is a good place to determine if this is a browser-related issue.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
After running the report, check if the correct amount shows. If it does, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.
You can also access your account using other supported browsers. They'll provide the best and most secure experience with QuickBooks.
Additionally, I've included these resources that'll help you manage your reports in QuickBooks Online. This ensures you can get different perspectives of how your business is doing:
I'm only a post away if you need more help in running and personalizing your reports, BCS2020. It's always my pleasure to help you out again.
