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QuickBooks Team
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I can help you change the transaction's status from paid to unpaid in QuickBooks Online (QBO), accounts.

If you're referring to a paid invoice, you can delete the Receive Payment transaction linked from that invoice.

Here's how:
  1. Click Invoicing from the left menu.
  2. Choose Invoices, and click View/Edit to open the invoice transaction.
  3. Under Payment Status, click the 1 payment link and click on the Date hyperlink.
  4. Click the More tab and choose Delete.
  5. Click Yes to confirm.
If you're referring to a paid bill, you can delete the Pay Bills transaction linked from that bill.

Here's how:
  1. Click Expenses from the left menu.
  2. Choose Expenses, and click View/Edit to open the bill transaction.
  3. Under Payment Status, click the 1 payment link and click on the Date hyperlink.
  4. Click the More tab and choose Delete.
  5. Click Yes to confirm.
I have a link here that contains articles about managing money in and money out transactions: https://community.intuit.com/browse/quickbooks-online-intl-moneyin-moneyout.

Please leave a comment below if you need anything else with managing transactions in QBO. I'd be glad to help.