Welcome back, @Jeffio.
I appreciate your time and efforts in resolving your issue about the missing GST rate in your QuickBooks mobile app. And I'd like to redirect you to the best support group available to get this address right away.
Since the troubleshooting steps shared by my peer CharleneMae_F above don't work, I highly suggest reaching out to our QuickBooks Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.
To reach our support team, please follow the steps below:
- Sign in to your QuickBooks Online (QBO) account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Hit Contact Us.
You might want to learn more about filing and paying your GST. Here's an article you can read for more guidance: File and pay Tax/GST.
If you need further assistance managing your GST rate in QBO, I'm available here to help any time!
