I'm here to ensure this gets resolved, Jeffio.
This problem could be an app-related issue. We can resolve this by resetting the data to clear its cache. It helps restore the application to its default settings, so you can find your GST rate.
Here's how:
- From the Menu, go to the Help & Feedback.
- Select Refresh Data.
- Click Refresh Data.
I'd also suggest updating the app. You can do this by visiting the App Store and update it from there.
If the same thing happens, consider uninstalling the app, then download and reinstall it again.
I encourage checking out this article to know the compatible browsers for your device: QuickBooks Online Access for Mobile Devices.
Additionally, I've added an article that'll help you personalize your invoice template while using the mobile app: Customise Sales Form.
Please come back and keep us posted on your progress in getting this issue resolved. We're always here to help you out.
