Thanks for providing the screenshot, @sd786.

Let's use another browser to check if it's a browser-specific issue

Browsers store temporary internet files and cache to speed up loading process, but too much can accumulate unexpected behavior.

If the same thing happens, please contact our support through this link: https://help.quickbooks.intuit.com/en/contact. Then, follow these steps:

1. Under Tell us more about your question, type Support.
2. Click Search, then select Send Email.
3. Fill in the Information
4. Select Ask Your Question, once done.

Please let me know if you have other concerns or questions. I'll be around to help. Have a good day!