Hi @joemuscatello,

Thank you for your prompt reply, and I appreciate the steps you've done so far. I also understand what you meant earlier, that you're using the desktop app for QuickBooks Online using a Mac system. 

I've checked and didn't find any reports of an issue like what you stated in this thread. At this point, I suggest you contact our Technical Support team for further assistance. They can investigate this issue further, and provide a resolution for you. 

Here's how:

1. Go to the Gear icon.
2. Click the Help menu.
3. Select Contact us.
4. Type in a description of your issue then hit Let's talk.

I'll leave this article for you as well: QuickBooks App for Windows and Mac: General support. It's here you'll find the steps on how you can clear the cache of the QuickBooks app. For details, look for the How do I clear cache in the QuickBooks app? section

Don't hesitate to hit the Reply button if you have other questions. I'll be sure to get back to you.