Hi there, Evelyn, welcome to the QuickBooks Community.

Regardless of your subscription, the Receipts tab should be accessible in the Transactions menu in QuickBooks Online (QBO). The issue you're experiencing might be related to your web browser. We know a couple of quick troubleshooting steps to get this resolved.

Let's start by refreshing your browser. This helps ensure you're working with the latest version of QuickBooks and can resolve potential issues. For your reference, please see the screenshot below.

If the issue continues, you can consider using other supported browsers. Alternatively, signing out of your QBO account and signing back in again can often resolve browser-related hiccups as well.

If there's anything else you need, please don't hesitate to reach out.