I appreciate the efforts you've made to address the issue, DJO. I see that you've previously raised this matter. As my colleagues have suggested, I recommend contacting our live support team again for a deeper investigation.
Here's how to proceed:
- Using a web browser, Sign in to your QuickBooks Online account.
- Go to the Help icon in the top right-hand corner.
- Select Search, open any article, and then press the Contact Us button.
- Choose a topic or enter your question in the box and hit Continue.
- Follow the prompts and select a way to connect with us.
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Please remember to call them within business hours to ensure a quick response.
While waiting for the fix, you can log in to your QuickBooks Online account using your mobile browser.
Moreover, you can take a look at the following articles to learn about the various features on your device and find answers to common questions in QuickBooks:
If you have any additional questions or concerns regarding QuickBooks, feel free to post them here. I'm more than happy to assist you again!
