I appreciate your efforts in navigating the process and sharing the screenshot, asislklim. Let's ensure your e-invoicing setup is fully ready ahead of the deadline.
As mentioned by my colleague above, QuickBooks Online Malaysia began rolling out the new e-invoicing feature to all Malaysian customers, both new and existing, on May 19, 2025. This phased rollout aims to reach customers across Malaysia.
If you can't locate the e-invoicing option in your account, refresh your session by logging out and then back in. However, if the issue persists, I recommend contacting our live support team for the latest updates and personalized assistance regarding this feature.
Here's how to contact them:
- Navigate to the (?) Help menu.
- Select the Search tab and search for questions or keywords.
- Click Contact Us.
- Enter your concern, then select Continue.
- Choose Chat with us or Have us call you.
To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.
Additionally, for detailed guidance on setting up your e-invoices, I suggest reviewing the steps outlined in this article, making sure your tax and business details are accurate and up to date: How to set up e-invoicing in QuickBooks online - Malaysia.
I've also included a helpful article on how to customize and add specific information to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
If you have any questions or need further clarification about electronic invoicing or other QuickBooks Online features, feel free to post in the forum. We’re here to support you and look forward to assisting you further.
