I appreciate that you followed the suggestion provided by my colleague, @DJO. Let me connect you with the Live Support team for further assistance with your concern.

I recommend contacting our chat live support team for prompt assistance with accessing the QuickBooks app. They have the tools necessary to securely access your account and ensure your request is handled quickly.

Here's how you can contact them:

1. Using a web browser, log in to your QuickBooks Online account.
2. Go to the Help icon in the top right-hand corner.
3. Select Search, open any article, and then press the Contact Us button.
4. Choose a topic or enter your question in the box and hit Continue.
5. Follow the prompts and select a way to connect with us.

Additionally, learn how to edit and update an invoice payment using the QuickBooks app. You can also attach receipts to expenses to help maintain accurate financial records on the go.

I admire your hands-on approach to managing your account information in QBO. Know that the Community forum is here to assist you with QBO concerns. We look forward to helping you keep your financial management efficient.