Thank you for reaching out, MCooney. I appreciate sharing your experience about the Return of Trading Details Report. Let’s take a moment to check the report settings and ensure you've selected the Cash account basis. I’m happy to guide you through this.

We can verify the settings of your report if the Cash basis button is ticked instead of accrual. This could be the reason why your report is not calculating properly.

Here's how:

1. Log in to your QuickBooks Online account.
2. Run the Return of Trading Details Report.
3. On the Accounting method section, select Cash.
4. Once done, click Run report.

Furthermore, you can double-check your transaction dates to ensure all the sales you've created are accurate. You can refer to this article for more details about running the report: Run a Return of Trading Details (RTD) report.

Moreover, you can consider reaching out to our QBO support team for them to check on the the challenges you've experienced. Our team will gather any additional information needed and offer you straightforward advice on the next steps to take toward a solution.

Additionally, once you've successfully run the report, you can export it and save copies exporting the future.

The steps provided will help resolve the issue with your RTD Report. If you have any other questions or need further assistance, please don't hesitate to reach out again. I'm here to assist you.