cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here

Reply to message

View discussion in a popup

Replying to:
So Hum Wellness
Level 2

Reply to message

Follow-Up: Unable to Add QuickBooks Debit Card to Apple Pay and Wallet

 

Dear QuickBooks Support Team,

 

Thank you for your response and recommendations. However, I must emphasize that I have already contacted the Customer Care Team multiple times over the past two weeks, and unfortunately, I have not had any success resolving this issue.

 

As of today, it has been two weeks since I first attempted to add my QuickBooks debit card to Apple Pay and Wallet, and I am still unable to receive a verification code. This delay is highly frustrating and is impacting my ability to utilize the card effectively.

 

I have followed all recommended troubleshooting steps, including contacting Apple Support, verifying there are no issues with my mobile device, and reaching out to Customer Care as instructed. Despite my efforts, the problem persists, and I have not received any resolution or explanation as to why this issue remains unresolved.

 

I kindly request that this matter be escalated to a higher-level support team or technical specialist who can investigate and resolve this issue promptly. It is critical that I receive a verification code to add my QuickBooks card to Apple Pay and Wallet as soon as possible.

 

Thank you for your attention to this matter. Please provide an update or next steps at your earliest convenience.