Thanks for bringing this to our attention, So Hum. Let me help you finally receive a verification code from your QuickBooks Checking account.
First, it’s important to note that QB Checking is only available in the US. Can you confirm if you are located in the US? If so, I'll provide some helpful suggestions to resolve your verification code issue.
If you are using email for verification, the following are several factors that may prevent you from receiving the authentication code in your inbox.
- The email might have been filtered into your junk or spam folder by mistake.
- Your email service provider's mail servers or domains might be blocking the email containing the authentication code.
Moreover, it's important to note that validation and authentication code emails are sent from the address do_not_reply@intuit.com. These emails typically arrive within 1 to 2 minutes of being requested. Here's what to do if you find an email from this address:
- Search for the email address do_not_reply@intuit.com in all of your folders including spam and junk.
- If you see one of the emails from Intuit, right-click the email, then select This is not spam or Not Junk.
- Unblock or add these service-related email addresses as a "safe sender" on your email account to ensure you receive important communications from these services.
You may also need to work with your IT department or administrator to complete the process if you're using a corporate email account.
On the other hand, if you're using a mobile number for verification, I suggest checking if your mobile provider is having an issue on their end that prevents you from receiving the verification code.
Finally, once you confirm there are no issues with your mobile provider, I recommend restarting your phone and removing and reinserting your SIM card to check for a connection error.
You can read more details about these troubleshooting steps in this article: Receive Important Email Messages From Intuit.
Lastly, I've added this article for your reference in case you encounter related issues in the future: Troubleshoot If Customers Aren't Receiving Emails From QuickBooks Online.
Please let us know if you have other concerns or questions regarding receiving verification codes from QuickBooks. The whole Community is always here to help.
