Hello Aileen,

Thank you for contacting us. I'm here to assist you in reaching out to the account department through chat. Please follow the steps below:

1. Open your QuickBooks Account and click on the (?) Help button.
2. Go to the Search tab and click on Contact Us.
3. Type in your query and click Continue. Then choose a method to connect with us:
   • Start an online chat with a QuickBooks support expert.

Please note that QuickBooks Online's live chat support is available 24 hours a day, Monday through Friday, GMT.

If you have any additional questions, please leave a comment below. I'm here to help everything proceed without any issues.