Thanks for getting back to us, Pamela. I recognize how concerning this situation must be for you, especially given your remarkable performance in the exam.

Please know that we take your case very seriously, and it's a priority for our team. We’re involving IT in this investigation to thoroughly address any system issues and ensure that similar problems don't occur in the future. While I completely understand your eagerness to receive your certification promptly, it's crucial for us to tackle the root causes to uphold the integrity of the certification process.

At this moment, I can't provide a specific timeframe for resolving your issue (INV-114799). However, if you've already contacted our support team, I want to assure you that your name is on the list of affected users. You'll receive notifications via email as soon as new information becomes available. To check-in for updates, please feel free to reach out to our support team again.

If you need to add clients to your firm, this resource will guide you further: Add clients to QuickBooks Online Accountant.

We truly appreciate your dedication and are committed to resolving this issue promptly. If you have any other questions, let me know in the comments. Take care, Pamela.