Thank you CarlSJ for replying back to my concern.  I completed the Accountant exam online, I got 99% (first attempt 86%, second attempt 92% and third attempt 99% which means I passed all 3 attempts, the pass rate is 80% plus, I have logged a case reference on the 14/11/2024, they took all the evidence to investigate, why do I have to wait for IT to investigate when it is a system problem, why can't they give me the certification and deal with the IT problem afterwards.  Today is 6 working days excluding the weekend and no one can tell me when it will be sorted, no one can tell me the time frame, no one can tell me if I am on waiting list, all that I have been told is it is in progress since last week.  No one can tell me how long the progress takes.  Not very helpful