While the duration can vary depending on the complexity of the problem, I'm here to help you get the information you need and ensure your case is addressed as quickly as possible, Pamela.
Before anything else, could you please share more details about the specific concern or issue you're experiencing? Any information you provide will be much appreciated, as this will help us tailor our support to meet your needs.
Meanwhile, please be aware that our customer support team addresses each case based on the reason for escalation and any additional information needed from the customer. Providing follow-ups and supporting documents can help expedite the resolution process.
If you haven't received a notification within the expected timeframe since your first contact, feel free to reach out to our support team for updates.
Here's how to contact them within QuickBooks Online (QBO):
- Sign in to your QBO company.
- Go to the Help (?) icon.
- Select either tab to get started:
- Assistant tab: Receive quick, personalized answers. Choose a suggested option or type your question or topic. If you need more assistance, you can enter Chat with a human.
- Search tab: Enter a question, keyword, or topic for QBO self-help content, or type Contact Us and click on it
- Select the Chat with Us button to begin a chat session with a QuickBooks support expert online.
To know about their hours of availability, here's an article you can refer to: How and when can I contact QBO support?
I'll also include a Community page where you can explore a variety of topics related to QuickBooks, select a specific subject of interest, and browse through a collection of discussions where users have shared their questions and received helpful answers: QuickBooks Q&A.
Our team is dedicated to thoroughly addressing your case and resolving it efficiently. If you have any other QuickBooks questions or need more updates, feel free to post them here anytime.
