Hello there, alenyushka.

Thanks for acknowledging my colleague's recommendations above. We're always delighted to help every user with their respective concerns. Please know that you can always count on us to guide you with seamlessly managing your QuickBooks company and data.

For future use, you can access these articles to help you if you encounter issues with your reconciled accounts or once you need to void or generate customer refunds:

• Fix issues for accounts you've reconciled in the past in QuickBooks Online.
• Void or refund customer payments in QuickBooks Online.

Drop by and post again here in the Community space if you have more questions about handling chargebacks or other customer transactions in QuickBooks. We always have your back.