I am sincerely grateful for your assistance - you have truly been a lifesaver. For the past two days, I have been in a state of distress, trying to figure out what went wrong and why I couldn't view the tax rates column on my bills and expenses transactions. However, after carefully examining your detailed screenshots and following your guidance, all my anxieties and struggles with the tax agency have dissipated. I was able to confidently deactivate all the incorrect tax codes associated with the previous agency and set up a new one, incorporating the necessary tax rates for both purchases and expenses seamlessly. Your clear instructions and visual aids have been invaluable in helping me rectify this issue efficiently.

Regards, Mary