Hello, @SuperStar777. We appreciate you bringing the issue to our attention. We are delighted to offer you some updates on this matter and help you get through this so you can successfully set up a two-step verification in your QuickBooks Online (QBO) account.
There are a few reasons why security isn't going through your mobile phone. You can check the following:
- Make sure your account's phone number is accurate and capable of receiving calls and messages.
- Check your internet connection.
- Ensure that you have allowed or unblocked our number on your iOS or Android device.
- Review your spam or junk email folder to check if the OTP went there.
If the problem continues, follow the account recovery procedure to regain access to your account. For more detailed instructions, refer to this guide: Recover your Intuit Account if you can’t sign in.
You can also contact our support team to report the issue and request assistance with the login process. Please ensure to review support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
These resources offer tips for retrieving your data, files, recent account activity, and methods for changing sign-in information within the Intuit Account Manager:
Feel free to keep me posted if you have other concerns about two-step verification and managing user access in QBO. We're always here to help. Take care, and I wish you continued success, @SuperStar777.
