cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here

Reply to message

View discussion in a popup

Replying to:
Archie_B
QuickBooks Team

Reply to message

Hi there, EYDO.

Let's work together to ensure that reports show accurately for your projects in QuickBooks Online.

it is possible that your browser has accumulated some outdated and corrupted temporary internet files, resulting in unusual behavior.  We can check for underlying browser issues and resolve them by performing some troubleshooting steps.

Depending on your browser, use the keyboard shortcuts listed below:

 

  • Google Chrome and Microsoft Edge - press Ctrl + Shift + N
  • Mozilla Firefox - Ctrl + Shift + P
  • Safari - Control + Option + P

 

If the reports show accurately for both projects, you can return to your regular browser and clear its cache. It will remove all outdated and corrupted internet files that are causing strange behavior or blank pages, such as the ones you see when accessing the reports for projects.

 

You can also look for and use other supported browsers that work perfectly with QuickBooks Online. 

 

Please let me know how this goes or if you require any additional assistance with reports. I'd be happy to help. Take care!