Getting the right support is my priority, lilysjeff. 

Appreciate you for reaching us here in the Community. To get started, can you please provide me with more details about your concern? This will help me further assist you and provide you with the necessary solution. 

Meanwhile, I'll be offering some articles that may be helpful for you if you have additional QuickBooks concerns, such as setting up your payroll and online banking, handling payments and inventories, running reports, and so on, so you can keep track of your business performance: Help Articles for QuickBooks Online.  

As always, you can get back to me if you have further questions. I'm here for you. Have a great day!