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Hi there, Hapsmig.
The Cancel Subscription button is under the box where your subscription details are located (see attached screenshot). You also need to make sure that you're logged in as company or Master admin so you can see this option.
If you can't still see it, please contact our phone support team. They can verify your account details and process the cancellation for you. Here's how:
- Go to the Help menu and select Contact Us.
- Let them know that you're not able to cancel your subscription, then click Let's talk.
- Click Message an agent or Get a callback.
Visit us again in the Community if you have other questions.
