Thanks for the quick response, @zeina ysf.
I appreciate all the details and the troubleshooting steps you've performed to resolve the issue. Since the problem persists, I recommend contacting our Customer Care Team. They have tools that can help you add your accountant and further investigate this matter.
To reach them here's how:
- Go to the Help menu.
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Enter Talk to a human.
- Then choose the Start a chat option to open a conversation with a support expert.
To know more about our contact options and support availability, see this article: How and when can I contact Support?
I'm also adding these articles to learn more about the user roles, permissions, and limits:
Please reach out to us again for any follow-up question with QuickBooks Online. I'll be here to check on your response. Have a great day!
