Thank you for getting back to the Community, @carolynlarms.

The procedure given by my colleague is a workaround on how to create a Donation transaction in QuickBooks Online.

If you have a Non-profit business, you can create a Donation transaction. However, you're business is Corporation, Partnership, or Self-Employed, I'd recommend speaking with your accountant. They will help you record the transactions properly and will give you some reference base on your state or country about the tax return of the donations.

I've added an article that can help you with the process: Set up and record in-kind donations in QuickBooks Online.

I'm still open to your replies if you need more assistance recording donations in QBO. Take care and have a great day ahead!