Hello there, @dorisplace.

It seems that I've already answered this post. You can check out this link for more information https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-can-i-talk-to-a-live-person/01/....

If there's anything else that you need help with, you can always get back to the Community so we can assist you further. Have a nice day.