Hi there, staceyasuazo.
This isn’t the kind of impression I want you to have when contacting our support team. I’m here to help ensure you can use your newly subscribe QuickBooks Plus.
Let’s run the browser troubleshooting to resolve the issue. This is the initial step to perform when you experience unexpected behavior in QBO.
I recommend using an incognito browser when logging in to your account. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
To begin, use the incognito mode or private browsing when logging into the company. This is to rule out the possibility of a webpage issue. Also, private browsing doesn't store local files or cache.
Here’s how to bring up one:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
Next, go back to the Help menu to see the support options. Let me guide you on how to get there.
- Press the Help icon at the top to open the QB Assistant window.
- In the Assistant tab, enter the issue/topic in the field box.
- Hit the Get help from a human link and follow the on-screen steps to complete the process.
- Click the Chat button.
If you’re able to get in touch with our QBO Care Team, clear the cache of your normal browser to start fresh. Doing so will also enhance your browsing performance.
If you get the same result, use a different browser. This is to isolate if this a browser-related issue.
For a breakdown of our self-help articles, tap here to view them. They’re grouped by topic and you can access each easily.
Keep in touch if you need help with QBO. I’ll be around to assist further. Have a good one.
