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AileneA
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Hi there, steveH4650. 

 

I understand how it feels when everything is not working correctly. To isolate this case, I suggest reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session and look over the underlying issue and help you get back to business in no time.  

 

Here's how to contact our support team:      

 

  1. Sign in to your QuickBooks Online company. Then click Help (?)
  2. Click Talk to a human. 
  3. Choose Talk to a human. 
  4. Press See examples.  
  5. Enter your concern. 
  6. Tap Contact us
  7. Choose either: 
  • Post a question 
  • Message an agent 
  • Get a callback   

Check out our support hours and contact us at a time convenient to you: Support hours and types.   

 

I'll always be here if you need anything else. Wishing you all the best. Have a great day!