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Thanks for posting in the Community,
When transferring your file from QuickBooks Desktop to Quickbooks Online, you'll need to make sure that the two platforms are in the same region/version. This way, the data will be transmitted successfully.
Since you're unable to access your trial card to complete the process, I highly suggest contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the root cause of this issue.
Here's how to reach them:
- Log into your QuickBooks Online (QBO) account.
- Click the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
I've also attached an article you can view about the FAQs in importing data conversion to QBO: Import Data Conversion to QuickBooks Online - Frequently Asked Questions.
Please let me know how it goes or if you have any other questions. I'm always here to help. Have a good one!