Right now you are surprise, but when you learn that you have to be a chartered accountant and minimum license purchase is 15 then you will be shocked.

I would not say confident, cocky more like it. It is a shame that though most of the staff are pleasant and well trained individuals. These are the ones we generally contact. The upper management or the objective of the management seems very disconnected with the end user. I have accountant version in US for many many years. I have seen the light, the Indian consumer are still being left in the dark. Many of them may not even realize the removal of this component and its impact. Indian consumer though are quick learners.