Hello SandraD,

I am sorry to hear you are experiencing this. If you have reviewed all the file paths in options ->env-> File tab, then it may be at another location. Does it happen when you open a template like letter? If so, please check options ->template.

Other key places to check at Options ->Env-> System or Efile->options. If you find that you are fixing it and the problem is resurfacing, then you may have an optoins package that needs to be saved over before exiting ProFile.

Please call in if you have any further trouble finding the pathing.

Thanks