I can't create a PDF file for a T1 Return. Everytime I Click " Print / Email PDF" a screen will show up and you can choose either from Preview or Build PDF. Any of that won't work and giving me an error.

I Called Tech Support and asked for assistance, he checked the PDF on the Environment and the Advance on the screen when printing PDF, also he checked If I have a latest version and everything's fine.

Next step was to re download Profile again, so we re download it again then re start after.

But when I logged in and try it, the problem is still there, can't print or view PDF.

Any help Please Thanks