Hi,

I am having issues with Intuit LINK. 2019 it was working fine. Now as my client log in to their account, they could not access to their 2019 files, documents and not even they can upload any documents for 2020. Whenever they click on Documents, a flashing "from You" is pop up and gone. I attached the pictures what my client view in their side. 

I created request from HUB but it only shows on the tab that TODO is 13, but client can not view any of it. Is there any solutio