I am getting CRA Result Code: 184 for all new immigrants stating:

"352 : Line 58040 on the provincial or territorial Form 428 for the basic personal amount does not equal to the maximum
allowable:
1. If the amount is prorated due to immigrant status, a date of entry into Canada is required.
2. If the amount is prorated due to emigrant status, a date of departure from Canada is required."

Entry date has been put in, Prorate tax credis has been ticked off, basic personal amount shows amount as prorated. Don't know what else to do.  Anyone has this problem with new immigrants?  Any solutions?