Purely a wrong decsion. Esign doesn't work just due to the functionality they have created where it verify the owner of the phone with their name & whatever. If the customer is able to get an OTP (One time Password) then why Authenciation need to be failed. Kindly make it simple. Funny thing, it worked for one my client yesterday but it is not working today!!!! I have used my own number to test by sending documents to someone else & it worked few times. Also, How does this esign is verifying if a spouse is signing since primary number is one!! Absolutely failure.

Intuit please refund the licence fee and make it free for intial years.