Hello,

I too am struggling with Profile's IntuitSign feature.  All appears to be working as expected within Profile and the e-signature request is successfully sent.  The client receives the email advising that a document needs to be signed and  a verification code is sent to their mobile phone.  When the client plugs in the code, this message appears "something went wrong - contact your tax preparer".  That would be me, and I don't know what is going wrong. 

As recommended, I confirmed the client has a Rogers Fido account and their name on the tax file matches that.  I am worried that the requirement that the Profile client info MUST match the telephone carrier billing info will prove to be a  problem as not all tax client names may appear on carrier billing, eg. spouse, parent, etc.

As tax season is quickly approaching, a solution to my dilemma is greatly and urgently appreciated.